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Fueled by the idea of digitizing their legal practice, the customer launched a dedicated web platform iTicket.law to automate hiring attorneys as well as overall ticket management processes. However, it required substantial refactoring due to the following reasons:
The final web solution was expected to enable online sign-up for representation 24 hours a day. This way, the law firm’s clients could get rid of unnecessary paperwork and reduce their face time with attorneys while still staying in touch with them around the clock.
The customer chose SmartexLab’s team to incorporate this technology which eventually helped them expand their client base across North Carolina.
We were right up the customer’s alley for a couple of reasons. Firstly, we had a vast experience with business workflows automation for SMEs in the US. Secondly, our PM had excellent English and could transform high-level business requirements into the low-level tasks for developers. This is exactly what a customer with no technical expertise is looking for in a contractor.
So, SmartexLab made an entire architecture revamp by moving to a new stack, rewrote existing features as well as added six new modules.
The security of sensitive data is now substantially improved due to the use of Django built-in Cross-Site Request Forgery token protection.
The system allows for adding new clients to the database, storing their contact details and preferred notification method, as well as assigning appropriate attorneys according to their jurisdiction.
Each case is represented in a tabular form and is classified by accident type. The tables contain buttons allowing for data to be sent to the server and be processed according to the server’s response.
These are notifications to admins on the correspondence between clients and their attorneys. Admins can look up all the details, such as addresses, message body, delivery time, etc.
This feature ensures a 100% automated feedback cycle to clients’ emails on every possible subject: from document signing to final court decisions. The new refactored feedback forms are now customized depending on the responses from local courts.
The reports feature enables the analysis and visualization of the data stored in the database. Both attorneys and iTicket.law admins can choose a reporting period and get the stats on clients’ gender, age group, location, etc.
By bringing automation and transparency to the table, the quality of the services provided increased as well; that you can see from 5-star ratings on Google and Facebook. SmartexLab is proud to share credit for the platform’s success. Here are the features most appreciated by ITicket.law clients:
With iTicket.law, the good old face-to-face times are dead and gone. The platform brings all the communication online and automates the entire case settling process.
Each NC county has its own specific traffic laws. iTicket.law assigns clients to the attorneys who run their legal practices in the same county.
At the moment, the client already has a 24/7 online representation in 42 counties across North Carolina and is planning to expand to cover the entire state.
After the successful launch of the platform, the client has collaborated with SmartexLab team several more times for the development of additional features and enhancements.
“SmartexLab not only helped in developing apps, but also in talking through scope and need and giving ideas — which is very useful for a non-coder like myself.”