Back to Portfolio

Clickifi: VoIP Telephone and SMS system for popular CRMs

SmartexLab gathered the best team to develop a communication system that helps in executing sales calling and phone recruitment processes and, by integration with Salesforce/Bullhorn/Pipedrive, enables users to save the contacts and tasks from the extension into each of them.

Vertical

  • HRTech
  • VoIP

Duration

  • 14 months
  • ongoing

Engagement model

  • Fixed Price
  • Time & Material

Tech stack

  • Angular 7.1.4
  • NodeJS 7
  • Typescript 3.1.6
  • NestJS 5.4.0
  • Socket.io 2.1.1
  • MongoDB 4.0.5

Key features and highlights

  • International dial functionality
  • Click-to-dial functionality
  • Call forwarding and diversion
  • Integration with CRMs

Business challenge

A UK-based client referred to SmartexLab to create a suitable solution that would integrate with specified CRMs in order to increase the efficiency of the sales calling and phone recruitment processes.

Delivered solution

SmartexLab built MVP in first 4 months and later delivered a full solution that enables easy communication between the client and its customers, supports employee collaboration by creating groups, assigning phone numbers to those and adding employees to the groups.

Moreover, the designed web application allows for the providing of information to billing providers (so-called call data record files).

  • Sending/receiving SMS functionality

Makes it convenient to reach new clients via popular messengers.

  • Integration with Salesforce, Bullhorn and Pipedrive

Saves time that was previously spent on regular dialling and reduces the amount of human errors.

  • Voicemail and call recording

Help sales managers to analyse and review all the calling activities. Such analyses will help to improve the quality of communication and to provide the specialists with sage advice.

Project results

The designed solution enables international communication between the client and its customers via telephone calls, messages and voicemail.

Since it was integrated with CRMs it saves contacts and tasks from the extension into each of them and helps to save time that was previously spent on searching the necessary contacts.

SmartexLab is certain that the experience and knowledge gained from this project could form the foundation of future cooperation with sales, telemarketing and HR departments looking to boost their capabilities.

Let’s Get in Touch

We can help you decide if SmartexLab is the right choice for you and what is the best way to get started.