Note: Throughout, SmartexLab stands in for the client company name and other placeholder text including the client company address, website address and so forth is also capitalized.
By providing us with your data and using the Website, you represent and warrant to us that you are over AGE years of age, the age from which individuals are permitted to use the Website.
What is personal data?
Personal data means information relating to a natural person who can be identified from that data, whether directly or indirectly. That identification can be by the information alone, or by the information and any other information that is in the possession of the data controller or likely to come into the data controller’s possession. Consequently, the definition of personal data is wide.
The processing of personal data is controlled by the GDPR.
What information does SmartexLab collect about you?
SmartexLab collects two types of information about you.
1: ID and contact information. First and last names, title, email address, phone number.
2: Automatically collected technical information. Information acquired using Google Analytics and any other website management and optimization tools we may use. These record visitor behaviors and help us optimize our Website for you. You can learn more about Google Analytics here: https://support.google.com/analytics/answer/1012034?hl=en&ref_topic=6157800.
We do not collect any other types of data. We do not collect any kind of special personal data, defined by GDPR as data including details of your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic or biometric data.
Please contact us with any changes to your personal information and will take reasonable steps to update our records and ensure that the information about you that is in our possession is accurate and up-to-date.
When does SmartexLab collect your information?
When you contact SmartexLab to submit a support ticket, sign up to a newsletter or reach out to us via email, telephone, post, live chat or contact form, we may retain your personal details and the communications involved. This is so that we can process your inquiries, respond to your tickets, provide you with a newsletter and improve the Website.
Automatically collected information
SmartexLab collects, stores and retrieves information from your computer or mobile device, including what types of activities you perform on the Website, your location, demographic data, behavior, interests and the type of hardware and software you are using, such as what operating system and browser you are running.
How does SmartexLab use your information?
SmartexLab identifies the purpose for which your personal information is collected and what we will use it for. By using the features of the Website which require you to provide us with your email address, you give your consent to us to use your personal information to:
- Monitor your use of the Website to improve the user experience
- Analyze trends and traffic, track purchases and track usage data
- Process your support tickets and respond to your enquiries
- Keep track of communications having to do with support tickets you submit to us, and report back to you
- Send newsletters, emails and updates
If we need to use your personal data for a purpose which is not specified above, or for a purpose which is not related to the purpose for which we initially collected that data, we will notify you and explain the legal grounds for that processing. SmartexLab will never collect, use or disclose your personal information without your verbal, written or electronic consent.
SmartexLab may use non-personal information for system administration purposes. We may also use non-personal information to help us diagnose problems with the company servers, monitor the company’s system performance or traffic on the Website, and to gather broad demographic information about visitors to the Website.
What are your rights over your personal data?
Unless you are subject to a specific exemption under the GDPR, you have rights with regard to your personal data. You have the right to:
- Request a copy of your personal information that is in SmartexLab’s possession
- Request that SmartexLab corrects any personal information if it is inaccurate or out-of date
- Request that your personal information is erased when it is no longer necessary
- Withdraw your consent to us processing your personal information at any time
- Place a restriction on processing your data until any dispute regarding its accuracy has been resolved
- Object to the processing of your personal information
If you wish to exercise any of these rights, please do not hesitate to contact us.
To learn more about your rights under GDPR, please see: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights_en
You can also lodge a complaint with the authorities of the EU country where you reside if you believe that your privacy rights have been breached. To learn more about your national data protection authority, please visit:
How does SmartexLab process your personal information, and how long do we do it for?
SmartexLab may use your personal information to send you emails and/or newsletters periodically listing news or events having to do with the Website and other services we offer. You can opt out of these communications by clicking the unsubscribe link at the bottom of any of our emails, or by sending an email to firstname.lastname@example.org. Once SmartexLab has processed your opt-out request, the Company will not send you any more promotional or newsletter emails unless and until you opt back in.
The personal information we use to send you promotional and newsletter emails, or that we use in relation to your support tickets, is stored and processed only for this purpose. We will stop processing it and delete it when you withdraw your consent or unsubscribe from newsletters. We will never store your personal information for more than two years after your last interaction with SmartexLab.
What third parties do we disclose your information to?
We never sell, transfer or otherwise disclose your personal information to outside or third parties, with these exceptions: under some exceptional circumstances, we are required or empowered by law to collect, use or disclose your personal information.
How does SmartexLab safeguard your personal information?
SmartexLab takes appropriate security measures to protect your data against unauthorized access, alteration, disclosure or destruction. These measures include but are not limited to internal reviews of the company’s data collection, storage and processing practices, electronic security measures and physical security measures designed to guard against unauthorized physical access to the systems where SmartexLab stores your personal information.
Unfortunately, no data transmission over the internet can be guaranteed secure. Therefore, while we are committed to protecting your personal information, we cannot completely ensure or warrant that any information you provide to us will definitely remain secure.
We limit access to your personal information to those employees and third parties whose duties within our business require them to know that data. They will only process your personal data on our instructions and are bound by confidentiality.
Some or all of the information you provide to us may be stored or processed on servers that are outside the jurisdiction where you reside. The data protection laws where our servers are located may not be the same as the data protection laws where you reside. Regardless of this, the standards of collecting, processing and safeguarding that we apply to your personal information will always at least match those mandated in GDPR.
What about links to other sites and services?
When you visit our website for the first time, cookies are created and stored on your computer or device. The next time you visit, the cookie is sent back to us, identifying you to the Website. We don’t create cookies ourselves. Instead, we have third-party providers who do it for us.
Cookies make it easier for you to use our website when you visit. They let us monitor traffic and personalize the content of our website for you. SmartexLab uses several different types of cookies.
Session-based cookies last only while your browser is open. When you close your browser these cookies are automatically deleted from your computer or device.
Persistent cookies last until you delete them or until your browser deletes them, if it is set to delete cookies on a schedule, or until they automatically expire.
Some of our cookies are necessary for certain services that we offer on the Website. For instance, some cookies enable basic functions on the Website like page navigation. The Website will not function properly without these cookies.
Analytics cookies collect information on how visitors use our Website, including which content and products users view most frequently and how effective our third-party advertisements are.
Google Analytics uses this type of cookie to collect and analyze user behavior information so we can optimize our site.
This information includes which source users came to the site from (for instance, Google search), which IP address the visitor has and which country they’re in, which pages they open, when those pages were opened and how long that user stayed on those pages, and which browser, device, operating system and language a visitor was using. This data is anonymous and is used to improve the content and functionality of the website.
Can you control your cookies?
You can control your own cookie settings, including refusing to accept any cookies and deleting all cookies after each site visit, though we do not recommend this. The functionality to do this is built into your browser and your mobile device.
To learn more about how to control your cookie settings through your browser, please select your browser from the list below:
For other browsers, please consult the documentation provided by your browser manufacturer.
Can you opt out of interest-based ad targeting?
You can opt out of interest-based advertisement targeting through the Digital Advertising Alliance. See here: http://www.aboutads.info/ for more information.
Additionally, you can change the privacy settings on your iPhone, iPad or Android device to control whether or not you see interest-based advertisements.
iOS 7 or Higher
Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting
Go to your Settings >Select General > Select About > Select Advertising > Enable the “Limit Ads Tracking” setting
More information about the iOS setting can be found here.
Open your Google Settings app > Ads > Enable “Opt out of interest-based advertising”
How do you accept these terms?